Shipping & Returns

Shipping Policy

Prepaid Shipping for FlashForge 3D Printers (Limited Time Offer)

FlashForge USA is offering prepaid shipping for all FlashForge 3D printers within the U.S. No coupon codes necessary. We offer free shipping on all orders to lower 48 states. The shipping methods offered during checkout may differ based on your shipping address and items selected.

Refund for returning items will be deducted for all prepaid shipping fees from the original full amount.

Order Handling Time

Current order handling time is 24-72 hours after an order is placed

Shipping Method

FlashForge USA uses United Parcel Service (UPS) and Federal Express (Fedex) as its standard shipping providers. FlashForge USA reserves the right to use other shipping services at its own discretion to deliver packages to our customers in a timely manner. 

Effective April 2020, all carriers do not offer guaranteed services. We are not responsible if a shipment is delayed and no refund on express shipping services will be provided if a shipment is delayed beyond our control.

Will-Call Order

Will-call is available at our City of Industry facility in California. If you placed an order using the will-call option, please call us at 626-322-3855 extension 1 to confirm the pick-up availability. Most will-call orders, if placed before 11 AM PST, can be picked up on the same day. Will call hours are 9:30 AM to 4:30 PM PST. Allow 2 hours after order is placed.

Where We Ship

FlashForge USA ships internationally. We strive to get your orders to you as quickly as possible. Most orders are shipped on the same day if placed before noon Pacific Standard Time (PST). Orders placed after noon PST will be shipped the following business day. Customers will be able to select from the three major carriers (UPS, FedEx and USPS) we work with and the shipping options will be shown at checkout.

Cutoff time for orders required to be shipped out same day with the options of Express, Next Day Air, and 2-Day is 11:00 am PST.

Backorders

Customers will be notified by one of our specialists in the event of backorder. FlashForge USA will notify its customers once orders are in stock and ready to ship.

Receipt of Wrong or Missing Items or Dead on Arrival (DOA) Units
 
Please report receive of wrong or missing items or dead on arrival (DOA) unit to us within 5 days of receiving date shown on tracking information for the order. Reporting must be in written format. Please send us an email at return@flashforge-usa.com for reporting. 
 
We will respond and make necessary arrangement to dispatch a replacement product. Failure to report within 5 days, the order or product does not consider to be a DOA item and normal protocols will be followed. 
 

 

Returns

Return Policy

FlashForge USA stands behind the products we make.  Items must be returned within 30 days of purchase in brand new condition. For 3D printers, it must not have been operated, have marks or show signs of use. FlashForge USA does not cover ordinary damages caused by improper use or accidents. If an item has a manufacturing defect in its materials or workmanship, please contact our support technician, and we will resolve the issue in a timely manner.

All returned products are subject to a 20% restocking fee and the return shipping must be pre-paid.

To request for return of an order, please write to return@flashforge-usa.com

Returning or Exchanging Items

Customers must provide a proof of purchase (store receipt or shipping invoice) for all returns and exchange. Please also provide us the serial number of the machine when contacting us.

All returning items must be sent back with a return merchandise authorization number (RMA #). An RMA number will be assigned by our support technician. Items returned without an RMA number will not be processed.

Customer is responsible for any freight charges for returning any items back to us after an return authorization number is assigned and the return is approved by our company.

Filament Return Policy

FlashForge USA does not accept returns on filaments that have been used or the package opened.

Parts & Accessories Return Policy

All of the FlashForge components are guaranteed to work on FlashForge 3D printers. For compatibility with other brands of 3D printers, FlashForge USA highly recommends customers to consult with the manufacturers of their 3D printers before making a purchase. Images of products are for illustration purposes only, and actual product may differ. 

Returns and Exchanges by Mail

All packages must be shipped with a carrier that can provide a valid tracking number and insurance. FlashForge USA is not responsible for packages lost or damaged in transit. Packages must be shipped out within 5 days of issuance of the RMA number.

All returns must include original factory box, original factory packaging (foam, plastic, wrappings, etc.) blank, unfilled warranty cards, all instruction booklets and paperwork. Please do not deface original factory cartons or packaging in any manner. We will not accept a return if packaging is not in its original condition.

If the returned merchandise does not meet the conditions of the requirement, it will be sent back to the customer at his or her expense.